Refund policy

Refund & Replacement Policy

At Saved & Sandy, each item is made especially for you. We carefully review our products and want you to be happy with your order.

Damaged or Defective Items

We accept refund or replacement requests for products that arrive damaged or have a manufacturing defect.

To report an issue, please contact us through our Contact page within 14 days of the date your order was delivered.

Please include:

  • Your name and order number

  • A brief description of the problem

  • Clear photographs showing the damage or defect

  • A photograph of the entire item

After reviewing your request, we may offer a replacement or a refund to the original payment method.

Please do not mail the product back unless we specifically ask you to do so.

Items That Are Not Eligible

Because our products are made to order, we cannot accept returns, exchanges, or refunds for:

  • Ordering the wrong size or color

  • Buyer’s remorse or a change of mind

  • Incorrect or incomplete shipping information provided at checkout

  • Minor variations in color, print placement, or appearance that naturally occur during production

  • Products that have been worn, washed, altered, or damaged after delivery

  • Requests submitted more than 14 days after delivery

Please review the product description, color options, and size chart carefully before placing your order.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are nonrefundable unless the entire order arrived damaged or defective.

Lost or Delayed Packages

Shipping delays are not considered product defects. If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier.

Please contact us if you need assistance investigating a lost package.

Contact Us

All refund requests must be submitted within 14 days of the delivery date.

Please contact us at savedandsandy@outlook.com if you believe your order is eligible. Include your order number, a description of the issue, and clear photos showing the damage or defect.

This policy does not limit any rights you may have under applicable consumer-protection laws.